BC's Indigenous Public Post-Secondary Institute

APBT-210 - Administrative Procedures II - 3.00 Credits

APBT-210 - Administrative Procedures II - 3.00 Credits

Course Details
This course builds upon the skills and knowledge gained in APBT 110 during the Office Administration Certificate Program. Students learn business etiquete and professionalism skills for workplace success. Topics covered include the conduct of meetings using Roberts Rules of Order, transcribing minutes, arranging travel, performing scheduling, managing contacts, customer service, and reception duties. Hands-on training in the use of email for online communications, calendar for important dates and appointments for an office environment.
Part of the:
  • Office Administration Department
  • Available/Required in the following Programs:
  • Executive Assistant Diploma - Diploma Completion Plan
  • Course Outline
    Instructors Qualifications: Relevant Bachelor's Degree
    Office Hours: 1.5 hours per week
    Contact Hours: 45
    Student Evaluation
    Procedure:
    Assignments: 50-70%
    Final: 30-50%
    TOTAL: 100%
    Learning Outcomes: Upon successful completion of this course students should be able to:


    • compose, send, receive, and manage email communication; 

    • manage contacts through the creation and maintenance of an address database;

    • plan tasks and schedules for managing important dates and appointments;

    • make travel arrangements;

    • take minutes at a meeting; 

    • use reprographic office equipment; and 

    • understand how to conduct a meeting. 

    Text and Materials: Campbell, Joan I. (Current ed.). Pitman Office Handbook. Toronto, ON: Pearson Canada.
    Other Resources:
    Transfer Credits: For more information visit: www.bctransferguide.ca
    Other Information: